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FAQ
- 01We service the Illawarra/Wollongong region, South West Sydney, and surrounding suburbs. If your event is just outside those areas, reach out and we'll let you know what's possible.
- 02You can pay for your booking by credit card or bank transfer. We keep the process simple, so you can choose the option that works best for you.
- 03Yes — we can set up both indoors and outdoors, as long as the space is level, safe, and suitable for little ones to play. For outdoor bookings, a shaded or covered area is best, and wet or extreme weather may affect your hire. If you're unsure about your venue, send it through and we'll help you decide.
- 04We clean and sanitise all soft play and ball pit pieces before every hire. That means you get a fresh, well-kept setup for your event, with safety and hygiene front and centre.
- 05Each hire package includes the soft play items and ball pit pieces listed for that set, plus full setup and pack-down by our team. We arrange everything neatly so your play area is ready to go, and you can focus on enjoying the day.
- 06Our soft play and ball pits are best suited to babies and toddlers, usually up to 5 years old. They're made for climbing, crawling, exploring, and safe play. If you have a mixed-age group, contact us and we'll help you choose the right package.
- 07We recommend booking as early as you can, especially for weekends, school holidays, and busy party seasons. If your event is coming up soon, reach out anyway — we’ll do our best to fit you in.
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